Privacy Policy

Last updated: 15 November 2025

Privacy Policy Summary

We respect your privacy and are committed to protecting your personal information. This summary outlines the key points of our Privacy Policy in simpler terms. For the full policy, please see below.

What we collect

We collect information you provide (like your name, email, address, and order details) and information automatically collected by your device (like IP address, pages viewed, and browser type).

Why we collect it

We use your information to:

  • Process and deliver your orders

  • Provide customer service

  • Improve our website and product offering

  • Send marketing updates (only if you opt-in)

Who we share it with

Only trusted providers who help run our business — such as Shopify, Gmail, Xero, third-party delivery partners, and other service providers — may access your information, but only to the extent necessary to perform their services. We do not sell your personal data, and we only share what’s necessary for the task or service to be completed.

Cookies & tracking

We use cookies to keep the site running smoothly, support checkout, understand traffic, and show relevant ads. You can manage or disable cookies in your browser at any time.

Your rights

You can request access to your data, ask us to correct it, or ask us to delete it when legally permitted.

Questions or concerns?

We're here to help. Email info@customvanity.com.au or get in touch with us through our contact page.

 


Full Privacy Policy 

1. Introduction

1.1 Custom Vanity (“Custom Vanity”, “we”, “us”, or “our”) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1.2 This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when individuals interact with our website www.customvanity.com.au (the “Site”) and any related digital services.

1.3 By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

 


2. Information We Collect

2.1 Personal Information You Provide (Order Information)

We may collect the following when you make an enquiry or purchase:

  • Name

  • Billing and shipping addresses

  • Email address

  • Phone number

  • Order details and payment information (handled securely via Shopify when ordering through our website, or via Xero when placing an order by email)


2.2 Device Information (Automatic Collection)

2.2.1 When you browse our Site, we automatically collect:

  • IP address

  • Browser type and device type

  • Operating system

  • Timezone

  • Pages viewed and actions taken

  • How you arrived at the Site (referral source)

2.2.2 This helps us improve your browsing experience and keep our Site secure.

 


3. How We Collect Personal Information

3.1 We collect information through:

  • Forms completed on our Site (contact forms, checkout forms)
  • Cookies, tracking technologies, tags, and pixels (see Section 6)
  • Server logs and analytics tools
  • Emails, phone calls, or direct communication
  • Shopify’s built-in data collection and secure checkout environment

 


4. How We Use Your Personal Information

4.1 Primary Purposes

We use your Personal Information to:

  • Process and fulfil orders

  • Issue invoices, receipts, and order confirmations

  • Arrange delivery or pickup of goods

  • Provide customer support and respond to enquiries


4.2 Secondary Purposes

4.2.1 With your consent (where required), we may also use your information for:

  • Improving our website and business operations

  • Analytics and performance measurement

  • Email marketing, newsletters, or promotions

  • Targeted advertising via platforms such as Meta, Pinterest, TikTok, and Google

4.2.2 We only send marketing communications if you have opted in, and you can opt out at any time.

 


5. Disclosure of Personal Information

We may disclose your Personal Information to:

5.1 Service providers and contractors

Such as:

  • Freight and delivery partners

  • Website hosting and analytics providers

  • Shopify and associated payment gateways

  • IT support and cloud storage providers

  • Customer service applications

These providers may access your Personal Information only to the extent necessary to perform their services.

5.2 Legal compliance

We may disclose information as required or authorised by Australian law.

5.3 Business transfers

If we sell, merge, or restructure our business, relevant data may be transferred to the acquiring entity under protections consistent with this Privacy Policy.

5.4 Consent-based disclosures

We will obtain your explicit consent before disclosing your information in ways not outlined here, unless authorised or required by law.

 


6. Cookies & Tracking Technologies

6.1 Our Site uses cookies to support functionality, security, checkout processes, analytics, and personalised experiences.

6.2 Types of cookies used

  • Essential operational cookies

  • Performance and analytics cookies

  • Marketing and retargeting cookies

  • Session and persistent cookies

6.3 Managing cookies

You may disable or delete cookies in your browser settings at any time.
Note: This may impact some Site features but will not prevent overall use.

6.4 Shopify cookie information

Our Site is powered by Shopify.

For details on Shopify’s cookies and privacy practices:

 


7. Data Security

7.1 We take reasonable steps to protect your Personal Information from misuse, loss, unauthorised access, modification, or disclosure.

7.2 Shopify provides secure hosting, PCI-compliant payment processing, and encryption.
(Security details: https://www.shopify.com/security).

7.3 Despite these measures, no online communication is completely secure. You acknowledge that information transmitted to us electronically is at your own risk.

 


8. Do Not Track

8.1 Our Site does not currently respond to browser-based “Do Not Track” signals.

 


9. Access, Correction & Deletion Rights

You may at any time:

9.1 Request access to the Personal Information we hold about you.

9.2 Request corrections to inaccurate information.

9.3 Request deletion of your Personal Information, subject to legal retention requirements.

To submit a request, email info@customvanity.com.au

 


10. Retention of Personal Information

10.1 We retain Personal Information only as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by Australian law.

10.2 You may request deletion of your information unless we are legally required to retain it.

 


11. Minors

11.1 Our Site is not intended for individuals under 18 years old, and we do not knowingly collect their Personal Information.

 


12. Third-Party Links

12.1 Our Site may include links to external websites.

12.2 We are not responsible for the privacy practices of these third parties.

12.3 You should review their privacy policies before providing any information.

 


13. Complaints

13.1 If you have a privacy-related complaint, please email info@customvanity.com.au

13.2 We will review your complaint and respond to your concerns within 30 days.

13.3 If you are unsatisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC). A link to their website has been provided here for your convenience: https://www.oaic.gov.au/

 

14. Updates to This Privacy Policy

14.1 We may update this Privacy Policy periodically.

14.2 The “Last updated” date indicates the latest revision.

14.3 We may notify you of significant changes where appropriate.

 


15. Contact Information

If you have any privacy-related questions or concerns, please contact us using one of the methods below:


Main Business Address

Unit 10, 16 Nuban Street
Currumbin Waters, QLD, 4223
Australia