Frequently Asked
Questions
Find answers to common questions about our Australian made custom bathroom vanities, including lead times, materials, finishes, product care, and Australia-wide delivery.
If you have further questions, please contact us.
General Questions
1. Do you build standard sizes or custom only?
Both.
We build standard and custom sizes.
For example, our standard 1200mm wall-hung vanity is 500mm wide (front to back) and 450mm high (from the bottom of the vanity to the top of the benchtop).
If you need a vanity that is 1170mm long x 440mm wide x 550mm high — we can build it.
2. Do you have a showroom?
We have a workshop located in Currumbin Waters on the Gold Coast.
If you’d like to view samples or some of our vanities in person, please contact us to arrange a suitable time to visit.
We’d love to meet you and discuss your vanity ideas.
3. Do you offer free samples?
We offer free timber samples.
Please contact us to arrange them.
For laminate samples, you can order directly from Polytec and Laminex's websites.
Polytec offers up to 9 free samples per order, and Laminex offers up to 5.
4. Do you offer installation?
No, we are a supply-only business.
Professional installation will need to be arranged separately.
A licensed builder or carpenter will be able to assist you.
5. What's your lead time?
Lead times vary depending on the vanity design and finish.
For ready-to-buy designs in our online store, the current estimated lead time is listed on each product page.
For custom orders arranged via email, once we receive your enquiry and learn more about the design(s) you’re looking for, we'll provide the estimated lead time for your order.
As a general guide:
- Solid Timber: 8 weeks
- Laminate: 4-6 weeks*
- 2Pac Painted: 6-7 weeks*
*Depending on the design.
6. What are your payment terms?
Timber Vanities: A 50% deposit is required to confirm your order. The remaining 50% is due upon completion and receipt of finished photos, and prior to collection or dispatch.
Laminate and 2Pac Painted Vanities: Full payment is required at the time of ordering.
7. How do I pay for the order?
For orders placed via email, we’ll issue an invoice. You can pay by direct deposit (electronic bank transfer) or online card payment.
Orders placed through our website can be paid using any available checkout method, including credit or debit card, Google Pay, and PayPal.
8. Do you have any vanities available now?
We mostly build vanities to order, but we may have a small number of in-stock vanities available from time to time.
View our In-Stock page for more information or contact us to check availability.
9. My reno has been delayed. Can you store my vanities?
Due to space limitations, we, unfortunately, cannot store completed vanities.
Your order will need to be collected or dispatched within 3 days of order completion.
Please expect to receive your order within the estimated lead time.
Custom Quotes
1. How do I get a quote?
It's easy. Just complete the contact form on our website and we'll get back to you within 1-2 business days.
Click here to open the Get a Custom Quote page.
2. I don't have my exact measurements yet. Can you give me an estimate?
Yes. If you're in the early stages of planning, we can use your rough dimensions for the initial estimate and refine the details from there.
3. The vanities in your online store are 1500mm long. I need 1450mm. Can you do that?
Yes, we’re custom builders and can build whatever size you need, down to the millimetre.
When quoting, we use Length (L) × Width (W) × Height (H).
For example, if our standard size is 1500mm L × 500mm W × 450mm H
But you need 1450mm L × 460mm W × 500mm H
We can do it.
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✔ Please use the contact form on our website to request a custom quote.
X Please do not purchase a vanity through our store and then request size changes.
4. Your standard height is 450mm but I want 550mm. Is that possible?
Yes, you can have any height you’d like, to the millimetre.
Contact us for a quote.
5. Do you build floor-mounted vanities or just wall-hung?
We build all types of vanities, including:
- Wall-hung (floating)
- Floor-mounted
- Freestanding (on legs)
Please contact us to share your vanity ideas with us. We'd likely be able to help.
6. I like one of the vanities in your Project Gallery, but I can’t find it in your online store. How much is it?
Please send us a message with a screenshot of the vanity you’re interested in and the length you need, and we’ll send you an estimate.
You can contact us through the Get a Custom Quote page on our website.
We'll get back to you within 1-2 business days.
7. How long is my quote valid for?
Quotes provided by email are valid for 21 days from the date of issue.
Due to rising fuel costs and impacts on third-party delivery charges, freight charges are valid for 14 days.
Delivery
1. How will I receive my vanity?
We’re based on the Gold Coast and deliver Australia wide.
Your delivery method will depend on your location:
- South East QLD & Northern NSW: Delivered by local couriers.
- Other regions: Delivered by trusted third-party couriers or freight carriers, such as TNT.
We’ll communicate the applicable delivery method to you.
2. Can I collect my order from your Gold Coast workshop?
Yes, you're welcome to arrange a collection.
Collections are available on weekdays or Saturday mornings, by appointment.
3. Instant delivery rates are not available for my address at checkout. Can you deliver to my address?
Most likely, yes.
If instant delivery rates don’t appear for your address at checkout, please contact us with your order details and we'll provide a real-time delivery quote.
*Depending on your location and circumstances, delivery to your nearest freight depot may be more affordable than home delivery, so we’ll provide pricing for both options to compare.
4. Which delivery options do you offer?
Depending on your location, we may be able to deliver to:
- Your home
- Your nearest freight depot
- Your business address (if applicable), or
- All of the above
5. Do you offer free shipping?
We do our best to keep our pricing fair while continuing to offer custom, high-quality, Australian-made vanities.
To make this sustainable, third-party delivery fees are charged at cost.
Rather than inflating our product prices to advertise “free shipping,” we provide transparent pricing: the cost of your vanity and the cost of delivery are quoted separately.
If the residential delivery fee at checkout seems higher than expected, please contact us to discuss your options. We will always do our best to find you a better rate where possible.
Depot collection and business-to-business deliveries are typically more affordable than home deliveries and may reduce your delivery costs.
If either of these options works for you, please let us know.
You're also welcome to arrange your own pickup and delivery, if you prefer.
6. How long will it take to receive my vanity?
Vanity Construction Lead Time
- For online store orders, estimate lead times are displayed on each product page.
- For orders placed via email, lead times are confirmed in writing and on your invoice.
Lead times refer to production only and do not include delivery timeframes.
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Delivery Timeframes
- Delivery times vary based on your location and the size of your order.
- Estimated delivery timeframe: 2–10 business days.
7. How will I know which day my order is being delivered?
Depending on your location, you’ll either be contacted by us to arrange a delivery day and time window, or a third-party freight provider may contact you directly.
8. What do I need to do on the day of delivery?
You, or someone you nominate, will need to be home or on site to receive the order on the scheduled delivery date.
Upon delivery, please check that all items listed on your invoice are present.
If there are any missing or extra items, please notify the driver immediately.
Please note: Due to safety protocols, deliveries are strictly limited to ground level only, to a location that is safe, flat, and accessible using a mechanical lift aid (e.g. driveway, carport, garage, or level front entrance).
Please be mindful that:
- Delivery drivers are not removalists
- They cannot carry items upstairs or inside your home or construction site
- You’ll need to arrange adequate assistance to safely move your order after delivery
- All of our products require two or more people to lift and carry safely
9. How can I contact you if there's a problem with my order?
To report a problem with your order, please contact us using one of the methods below:
Website form: www.customvanity.com.au/pages/contact
Email: info@customvanity.com.au
Phone: 0431 204 034
10. Checking & Reporting Problems Within 48 Hours
ON THE DAY OF YOUR DELIVERY, PLEASE:
- Inspect your order
- Report any damages to us within 48 hours and before installation
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DAMAGED PACKAGING
We take great care to securely package all of our products and protect them during palletised transport.
In the rare event that damage occurs during transit, please follow the steps below so we can address the matter as quickly as possible.
If the packaging of your product appears damaged, please take clear photographs or videos of the damage before unboxing.
Continue unboxing and inspect the product.
If the product is damaged, email info@customvanity.com.au with the photos or videos attached so we can assist you.
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WHY IMMEDIATE INSPECTION MATTERS
We understand that during a build or renovation, you may want to keep the vanity in its original packaging to protect it until installation.
However, it’s important to open and inspect your order upon receipt because:
- Due to the nature of new builds and renovations, once time has passed, it can be difficult to determine whether damage occurred during transit or on site after delivery or installation.
- Discovering an issue that requires repair or replacement just before installation will likely cause delays to your project.
- We use third-party freight carriers which have strict guidelines and reporting periods. If damage is reported outside of their reporting period, the freight carrier may decline your claim and we may be unable to recover the costs associated with the damage.
For these reasons, any transit damage must be reported to us within 48 hours of delivery.
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We’re here to help. If anything isn’t right, just contact our team and we’ll support you through the next steps as quickly as we can.
11. Missed Deliveries
Please ensure someone is available to receive your order on the scheduled delivery date.
If delivery is attempted and no one is available, the third-party provider may charge a re-delivery fee at their discretion.
(These fees are outside of our control, and you will be liable for them).
Timber Vanities
1. Do you use solid timber?
Yes, our timber vanities are handcrafted from solid, natural timber.
We use sustainably-grown Australian native hardwoods, including:
- Blackbutt
- Spotted Gum
- Tasmanian Oak
We also stock American Oak.
Our standard thickness is 20mm, with 40mm available in some species upon request.
If you’re after a species not listed above, please let us know, as we can likely order it in for you.
2. Do you have a price list for all of your timber vanities?
Our vanities are made to order and we can build a wide range of designs, including those featured on our website and many more.
Instant Quote Calculator
We’ve included pricing for our most popular timber vanities in standard sizes in this calculator. (Click the link to generate instant estimates in just a few seconds).
Custom Quotes
If you’d like one of our designs in a different size, or would like to make other changes, please contact us for a custom quote instead.
We'll get back to you within 1-2 business days.
3. What's the internal cabinetry made of?
All of our vanities are built with 16mm high moisture-resistant particleboard internals.
The standard internal colour is white, with other colours available upon request, including black and grey.
4. Which brand of drawers do you use?
We use Blum drawer systems with full-extension runners and soft-close features.
Our standard drawers have pull-to-open mechanisms.
Push-to-open mechanisms are available on request.
5. What is the benchtop made of?
Your choice of 20mm timber or stone.
Stone Thickness
The standard benchtop thickness is 20mm.
Other thicknesses are available on request.
Common options include 40mm, 80mm, 100mm, and 120mm, but you can choose any custom thickness you’d like.
*Additional stone charges will apply.
Available Colours
Other Stone Brands & Colours
If you’re looking for a stone not listed on this page (natural or engineered) please let us know your preferences.
We may be able to source it for you.
6. Can I use my own benchtop?
Yes, if you'd like to pair our vanity with your own stone or another top purchased separately, we can supply the vanity without a top.
7. Are timber tops suitable for bathrooms?
Our timber vanity tops are protected with durable, hard-wearing, industry-standard water-resistant finishes, including hard wax oil, clear 2Pac, and resin.
However, timber vanities are crafted from natural materials (timber) and, as such, require appropriate care.
Water or other liquids should not be left to sit or pool for prolonged periods.
Prolonged exposure to water on any treated timber may cause the coating to deteriorate over time.
If you have any questions about our timber tops, please contact our team to discuss.
We also offer stone benchtops which are a practical choice for high-traffic bathrooms and family-friendly spaces.
Laminate Vanities
1. What's the difference between timber and laminate?
Our timber vanities are handcrafted using real, solid natural timber that is 20mm thick.
Our woodgrain laminate vanities are built using moisture-resistant laminate finishes from leading brands, Polytec and Laminex.
Woodgrain laminate is an engineered (man-made) material designed to replicate the look and feel of real timber.
It is a decorative, printed finish applied to a solid substrate, such as moisture-resistant MDF (16mm or 18mm thick).
2. I want one of your vanities in a different laminate colour than what's shown on the product page. Is that possible?
Yes, you can choose any laminate colour from Polytec or Laminex.
Both brands offer a wide range of laminate options, including:
- Woodgrains
- Whites & neutrals
- Accent colours
If your preferred colour is not listed on the product page, please contact us directly to place your order, and we’ll issue an invoice via email.
You can reach us via the contact page on our website.
» Please do not pay for your order through the website and then request colour changes. Thank you.
3. Can you colour-match other areas of my home?
Yes, if you have Polytec or Laminex products in other areas of your home, we can build a vanity to match.
4. Which brand of drawers do you use?
We use Blum drawer systems with full-extension runners and soft-close features.
Our standard drawers have pull-to-open mechanisms.
Push-to-open mechanisms are available on request.
5. What is the benchtop made of?
As standard, our laminate vanities are supplied with a stone benchtop.
Stone Thickness
The standard benchtop thickness is 20mm.
Other thicknesses are available on request.
Common options include 40mm, 80mm, 100mm, and 120mm, but you can choose any custom thickness you’d like.
*Additional stone charges will apply.
Available Colours
Other Stone Brands & Colours
If you’re looking for a stone not listed on this page (natural or engineered) please let us know your preferences.
We may be able to source it for you.
6. Can I use my own benchtop?
Yes, if you'd like to pair our vanity with your own stone or another benchtop purchased separately, we can supply the vanity without a top.
Basins & Tapware
1. Do you supply basins?
We don’t; however, you can source any basin from any brand you like, and we'll create the necessary allowances to suit.
We can create allowances for the following basin types:
- Above-mount
- Semi-inset
- Undermount
- Integrated basin tops
2. Can I use a semi-recessed or undermount basin with your vanities?
Yes, you can; however, this needs to be arranged with us directly.
The vanities available in our online store include cut-outs for above-mount basins only.
We can also accommodate semi-recessed or undermount basins, but these require different design considerations, and additional stone charges apply.
If you’d like to use a semi-recessed or undermount basin, please contact us to place your order.
» Please only purchase a vanity from our online store if you are using an above-mount basin.
3. Can you create cut-outs in the stone for bench-mounted taps or mixers?
Yes, we can.
Please contact us for a quote or to place an order.
4. Do you offer any integrated basin tops?
Yes, we offer integrated stone sinks crafted into the benchtop.
Please contact us for pricing and more information.
Cleaning & Maintenance
1. What should I use to clean the stone top?
Simple cleaning is best.
Use warm, soapy water with a pH-neutral detergent and a damp microfibre cloth.
Dry off any excess moisture.
This gentle approach will effectively remove everyday residue while preserving the integrity of the surface.
Avoid abrasive pads (e.g., scourers or steel wool), acidic cleaners, or harsh chemical sprays, as these may damage or dull the finish over time.
For tougher stains, you may wish to use a product specifically formulated for stone surfaces, such as Caesarstone®'s Spray or Cream cleansers.
2. What should I use to clean the timber top?
We recommend the same cleaning method as our stone top vanities.
Use warm, soapy water with a pH-neutral detergent and a damp microfibre cloth.
Dry off any excess moisture.
This gentle approach will effectively remove everyday residue while preserving the integrity of the surface.
Avoid abrasive pads (e.g., scourers or steel wool), acidic cleaners, or harsh chemical sprays, as these may damage or dull the finish over time.
You may also wish to use a cleaning spray that has been formulated for this purpose, such as Fiddes' Wood Surface Cleaner Spray.
3. Are timber vanities waterproof?
Our timber vanity tops are protected with durable, hard-wearing, industry-standard water-resistant finishes, including hard wax oil, 2Pac clear acrylic, and resin.
However, timber vanities are crafted from natural materials (timber) and, as such, require appropriate care.
Water or other liquids should not be left to sit or pool for prolonged periods.
Prolonged exposure to water on any treated timber may cause the coating to deteriorate over time.
If you have any questions about our timber tops, please contact our team to discuss.
We also offer stone benchtops which are a practical choice for high-traffic bathrooms and family-friendly spaces.