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Frequently Asked
Questions
Find answers to frequently asked questions about our Australian-made bathroom vanities, including lead times, materials, finishes, product care, and Australia-wide delivery.
If you have further questions, please contact us.
Both. We build standard and custom sizes.
For example, our standard 1200mm wall-hung vanity is 500mm wide (front to back) and 450mm high (from the bottom of the vanity to the top of the benchtop).
If you need a vanity that is 1170mm long x 440mm wide x 550mm high, we can build it.
Yes. Our workshop and selection studio are located in Currumbin Waters on the Gold Coast.
Visits are available by appointment only.
Please contact us to arrange a time.
Our complimentary selection studio appointments are reserved for clients who are planning to work with us.
To arrange an appointment:
We offer free timber samples.
Please contact us to arrange these.
For laminate, stone, or paint samples, you can order directly from our suppliers' websites using the links below:
No, we are a supply-only business.
Professional installation will need to be arranged separately.
A licensed builder or carpenter will be able to assist you.
Lead times vary depending on the vanity design and finish.
For ready-to-buy designs in our online store, the current estimated lead time is listed on each product page.
For custom orders arranged via email, once we receive your enquiry and learn more about the design(s) you’re looking for, we'll provide the estimated lead time for your order.
As a general guide:
*Depending on the design.
Timber Vanities: A 50% deposit is required to confirm your order. The remaining 50% is due upon completion and receipt of finished photos, and prior to collection or dispatch.
Laminate and 2Pac Painted Vanities: Full payment is required at the time of ordering.
For orders placed via email, we’ll issue an invoice. You can pay by direct deposit (electronic bank transfer) or online card payment.
Orders placed through our website can be paid using any available checkout method, including credit or debit card, Google Pay, PayPal, and Afterpay (if eligible).
We mostly build vanities to order, but we may have a small number of in-stock vanities available from time to time.
View our In-Stock page for more information or contact us to check availability.
Due to space limitations, we, unfortunately, cannot store completed vanities.
Your order will need to be collected or dispatched within 3 working days of order completion.
Please expect to receive your order within the estimated lead time.
Simply complete the contact form on our Get a Quote page.
We'll get back to you within 1-2 business days.
Yes. If you're in the early stages of planning, we can use your rough dimensions for the initial estimate and refine the details from there.
Yes, we’re custom joiners and can build whatever size you need.
When quoting, we use Length (L) × Width (W) × Height (H).
For example, if our standard size is 1500mm L × 500mm W × 450mm H
But you need 1450mm L × 460mm W × 500mm H
We can do it.
·
✔ Please use the contact form on our website to request a custom quote.
X Please do not purchase a vanity through our store and then request size changes.
Yes, you can have any height you would like.
Prices vary.
We build all types of vanities, including:
To enquire, fill out the contact form on our Get a Quote page.
Upload a screenshot of the vanity you're interested in, along with the length you need.
We'll get back to you with an estimate within 1–2 business days.
Quotes provided by email are valid for 21 days from the date of issue.
Due to rising fuel costs and impacts on third-party delivery charges, freight charges are valid for 14 days.
Yes, we deliver to all Australian states and territories.
We're based on the Gold Coast. Your delivery method will depend on your location:
We'll let you know which delivery method applies to your order.
Yes, you're welcome to arrange a collection.
Collections are available by appointment on weekdays or Saturday mornings.
If instant delivery rates do not appear for your address at checkout, please contact us with your order details and location, and we'll provide a real-time delivery quote.
Depending on your location and the size of your order, delivery to your nearest freight depot may be more affordable than home delivery.
If depot collection is suitable for you, we'll provide pricing for both options so you can compare them.
Depending on your location and circumstances, we may be able to deliver to your:
We do our best to keep our pricing fair while continuing to offer custom, high-quality, Australian-made vanities.
To make this sustainable, third-party delivery fees are usually charged at cost.
However, from 1 August until midnight on 31 August 2026 (11:59 PM AEST), we're offering FREE or DISCOUNTED DELIVERY, depending on your location.
View our August 2026 · Free Delivery Promotion page for full details.
Production Lead Time
Lead times refer to production only and do not include third-party delivery timeframes.
Additional Delivery Timeframes
Depending on your location, you’ll either be contacted by us to arrange a delivery day and time window, or a third-party freight provider may contact you directly.
You, or someone you nominate, will need to be home or on site to receive your order on the scheduled delivery date.
Upon delivery, please check that all items listed on your invoice are present.
If any items are missing or incorrect, please notify the driver immediately.
Please note — for safety reasons, deliveries are strictly limited to ground level only, to a location that is safe, flat, and accessible at your property (e.g., driveway, carport, garage, or level front entrance).
Please be mindful that:
To report a problem with your order, please contact us using one of the methods below:
Website contact form: www.customvanity.com.au/pages/contact
Email: info@customvanity.com.au
Phone: 0431 204 034
ON THE DAY OF YOUR DELIVERY, PLEASE:
DAMAGED PACKAGING
We take great care to securely package all of our products and protect them during palletised transport.
In the rare event that damage occurs during transit, please follow the steps below so we can address the problem as quickly as possible.
If the packaging of your product appears damaged, please take clear photographs or videos of the damage before unboxing.
Continue unboxing and inspect the product.
If the product is damaged, email info@customvanity.com.au with the photos or videos attached, and we will assist you.
WHY IMMEDIATE INSPECTION MATTERS
We understand that during a build or renovation, you may want to keep your vanity in its original packaging to protect it until installation.
However, it's important to open and inspect your order upon receipt because:
For these reasons, any transit damage must be reported to us within 48 hours of delivery.
We’re here to help. If anything isn’t right, just contact our team and we’ll support you through the next steps as quickly as we can.
Please ensure someone is available to receive your order on the scheduled delivery date.
If delivery is attempted and no one is available, the third-party delivery provider may charge a re-delivery fee at their discretion.
These fees are outside of our control, and you will be liable for them.
Yes, our timber vanities are handcrafted from solid natural timber. Not timber veneer.
We regularly stock the following timber species:
We can also source other species on request, including but not limited to:
If you're after a particular timber not listed above, please let us know, as we can likely order it in for you.
Our vanities are made to order, and we can build a wide range of designs, including those featured on our website and many more.
Instant Quote Calculator
We provide instant pricing for our most popular timber vanities in standard sizes and configurations in this calculator.
(Click the link to generate an instant estimate in just a few seconds).
Custom Quotes
If you’d like one of our designs in a different size, or would like to make other changes, please contact us for a custom quote instead.
We'll get back to you within 1-2 business days.
All of our vanities are built with 16mm high moisture-resistant particleboard internals.
White is our standard interior colour, with black, grey, and other colours available on request.
We use Blum soft-closing drawer systems.
Our standard drawers feature pull-to-open mechanisms.
Push-to-open mechanisms are available on request.
Your choice of 20mm timber or stone.
Stone Thickness
The standard benchtop thickness is 20mm.
Other thicknesses are available on request.
Common options include 40mm, 80mm, 100mm, and 120mm, but you can choose any custom thickness you’d like.
*Additional stone charges will apply.
Available Colours
Other Stone Brands & Colours
If you're looking for a stone that's not listed on this page (natural or engineered), please let us know your preference.
We may be able to source it for you.
Yes, if you'd like to pair our vanity with your own stone or another top purchased separately, we can supply the vanity without a top.
Our timber vanity tops are protected with durable, hard-wearing, industry-standard water-resistant finishes, including hard wax oil, clear 2Pac, and resin.
However, timber vanities are crafted from natural materials (timber) and, as such, require appropriate care.
Water or other liquids should not be left to sit or pool for prolonged periods.
Prolonged exposure to water on any treated timber may cause the coating to deteriorate over time.
If you have any questions about our timber tops, please contact our team to discuss.
We also offer stone benchtops which are a practical choice for high-traffic bathrooms and family-friendly spaces.
Our timber vanities are handcrafted using solid natural timber.
Our woodgrain laminate vanities are built using moisture-resistant laminate finishes from leading brands, Polytec and Laminex.
Woodgrain laminate is an engineered (man-made) material designed to replicate the look and feel of real timber.
It is a decorative printed finish applied to a solid substrate, such as moisture-resistant MDF (16mm or 18mm thick, depending on the laminate selected).
Yes, you can choose any laminate colour from Polytec or Laminex.
Both brands offer a wide range of laminate options, including:
If your preferred colour is not listed on the product page, please contact us directly to place your order, and we’ll issue an invoice via email.
You can reach us via the contact page on our website.
» Please do not pay for your order through the website and then request colour changes. Thank you.
Yes, if you have Polytec or Laminex products in other areas of your home, we can build a vanity to match.
We use Blum soft-closing drawer systems.
Our standard drawers feature pull-to-open mechanisms.
Push-to-open mechanisms are available on request.
As standard, our laminate vanities are supplied with a stone benchtop.
Stone Thickness
The standard benchtop thickness is 20mm.
Other thicknesses are available on request.
Common options include 40mm, 80mm, 100mm, and 120mm, but you can choose any custom thickness you’d like.
*Additional stone charges will apply.
Available Colours
Other Stone Brands & Colours
If you're looking for a stone that's not listed on this page (natural or engineered), please let us know your preference.
We may be able to source it for you.
Yes, if you'd like to pair our vanity with your own stone or another benchtop purchased separately, we can supply the vanity without a top.
2Pac paint is a premium, highly durable coating made by mixing a liquid paint base with a hardener.
2Pac cures through a chemical reaction to create a hard, long-lasting finish.
Widely used in cabinetry, automotive, marine, and industrial applications, 2Pac is valued for its smooth appearance and excellent resistance to scratches, moisture, stains, and everyday wear.
It's also easy to clean, making it an ideal choice for bathroom vanities.
Our 2Pac vanities are professionally spray-finished and are available in your choice of any colour from leading paint brands, including Dulux, Haymes, and Taubmans, with other brands available on request.
You can choose any paint colour from brands such as Dulux, Haymes, and Taubmans, including whites, neutrals, and accent colours.
These links will take you to each brand's website, where you can view their full colour ranges:
We can also order colours from other paint brands on request.
When you enquire, simply let us know the brand and colour you'd like.
Our standard finish is satin.
You can also choose matt or semi-gloss, if preferred.
To keep your 2Pac vanity looking its best, wipe it regularly with a soft microfibre cloth, warm water, and a mild pH-neutral detergent.
Dry the surface after cleaning.
Avoid using abrasive cleaners, scouring pads, solvents, bleach, or other harsh chemicals, as these may damage the painted finish.
With proper care, a professionally applied 2Pac finish will maintain its appearance for many years to come.
We do not, however, you can source any basin from any brand you like, and we'll create the necessary allowances to suit.
We can create allowances for the following basin types:
Yes, you can; however, this needs to be arranged with us directly.
The vanities available in our online store include cut-outs for above-mount basins only.
We can also accommodate semi-recessed or undermount basins, but these require different design considerations, and additional stone charges apply.
If you’d like to use a semi-recessed or undermount basin, please contact us to place your order.
» Please only purchase a vanity from our online store if you are using an above-mount basin.
Yes, we can.
Please contact us for a quote or to place an order.
Yes, we offer integrated stone sinks crafted into the benchtop.
Please contact us for pricing and more information.
Simple cleaning is best.
Use warm, soapy water with a pH-neutral detergent and a damp microfibre cloth.
Dry off any excess moisture.
This gentle approach will effectively remove everyday residue while preserving the integrity of the surface.
Avoid abrasive pads (e.g., scourers or steel wool), acidic cleaners, or harsh chemical sprays, as these may damage or dull the finish over time.
For tougher stains, you may wish to use a product specifically formulated for stone surfaces, such as Caesarstone®'s Spray or Cream cleansers.
We recommend the same cleaning method as our stone top vanities.
Use warm, soapy water with a pH-neutral detergent and a damp microfibre cloth.
Dry off any excess moisture.
This gentle approach will effectively remove everyday residue while preserving the integrity of the surface.
Avoid abrasive pads (e.g., scourers or steel wool), acidic cleaners, or harsh chemical sprays, as these may damage or dull the finish over time.
You may also wish to use a cleaning spray that has been formulated for this purpose, such as Fiddes' Wood Surface Cleaner Spray.
