Important Delivery Information

1. How will I receive my order?
We’re based on the Gold Coast. For orders within South East QLD and Northern NSW, we use local third-party delivery drivers.

You’re also welcome to collect your order from our workshop in Currumbin Waters by appointment.

We deliver Australia-wide using third-party freight providers such as TNT, Mainfreight, and Northline.

2. I can’t see my address at checkout. Can you deliver to my address?
We likely can! Please contact us to discuss your delivery options.

3. Which delivery options do you offer?
Depending on your location, we may be able to deliver to your:

• Home,

• Nearest freight depot, or

• Business (if applicable).

4. Do you offer free shipping?
We don’t currently offer free shipping. However, if the residential delivery fee at checkout seems higher than expected, please contact us to discuss your options.

We do not profit from third-party delivery charges and will do our best to find you a better rate.

Depot collection and commercial deliveries are typically more affordable than residential deliveries and may significantly reduce your delivery costs. If either of these options works for you, please get in touch for an alternative quote.

You're also welcome to arrange your own pickup and delivery, if you prefer.

5. How long will it take to receive my vanity?

Vanity Construction Lead Time
For orders placed through our online store, the lead time is shown on the product listing page.

For orders arranged via email, the lead time is included in our email correspondence and on your invoice.

Please note that this is the estimated timeframe for your order to be completed and does not include delivery time.

Delivery Timeframes 
Delivery times vary depending on your location and the size of your order.

Estimated delivery time is between 2–10 business days.

6. Prior to Delivery
Prior to delivery, you will be contacted to confirm the following information:

• The delivery address,

• Your best contact number for the day, and

• Confirmation that someone will be home / on-site to receive your order

7. Upon Delivery
Please note that, due to their own safety and insurance policies, third-party drivers will deliver your order to the ground floor only — to a location that is flat, safe, and accessible via their mechanical lift aid (e.g., driveway, carport, or garage).

Please be mindful that delivery drivers are not removalists. They will not bring products upstairs or into your premises.

You will be responsible for arranging assistance on-site to receive and move the order.

All of our vanities require two or more people to move them safely.

Please inspect your delivery to ensure all items listed on your invoice are present.

If there are any missing or extra items, please notify the driver immediately.

8. Missed Deliveries
Please ensure someone is home to receive your order on the scheduled delivery date.

If you miss the delivery, you may be charged a re-delivery fee at the third-party provider’s discretion.

9. Checking & Reporting Problems within 24 Hours
While we do our best to protect your vanity for palletised transport, we know that accidents can happen.

Upon receiving your delivery, please inspect your order and notify us of any problems or damages within 24 hours.

We understand that if your build or renovation is still ongoing, you may want to keep the vanity in its original packaging to protect it until installation.

However, it's important to check the vanity as soon as possible to ensure that everything is correct, as ordered, and that no damage occurred during transit.

Due to the nature of renovations and work sites, it’s not always clear whether damage happened during transit or on-site. That’s why it’s essential to inspect your delivery and report any issues straight away.

Discovering a problem that requires repair or replacement just before installation may also delay your build schedule.

We’re here to help—if anything isn’t right, just reach out to our team and we’ll work with you to resolve it as quickly as possible.

10. Contact Information:
If you need to contact us at any time, please use the details below:

Our website contact form: https://www.customvanity.com.au/contact
Email: info@customvanity.com.au
Phone: 0431 204 034

Our main place of business is located at:

Unit 10, 16 Nuban Street,
Currumbin Waters, Queensland, Australia, 4223